If you’ve been following my blog for a while, you’ll know that I had a run-in with a crappy hosting provider (Netfirms) that resulted in me blogging a lot of bad (yet completely true) stuff about them, and them letting me out of my year-long contract with a refund of the unused months. That finished in mid-November when I moved the site in question (my wine-tasting club’s site) to GoDaddy.
Just after I left for Europe in mid-December, more than a month after I moved the site off Netfirms, I receive a nice email from their technical support:
Thank you for your inquiry.
We have made some changes to your configuration and can currently see an improvement in the speed with which your site is currently loading. We will continue to monitor this and will make any tweaks or changes as necessary to ensure that the site continues to load quickly.
We would like to ask that you monitor your site as well and if you continue to experience any issues, please contact us.
Thank you for your patience.
I was going to email back to them and let them know that the speed improvement was because I’d moved off their skanky hosting a month before that, but they should have to figure that out for themselves.
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I can’t believe you got all the way through a blogpost about Netfirms without the use of the word “sucks”. Insert raised eyebrows emoticon here
I’ve mellowed.
Fat chance.
At first, Netfirms seemed ok. But I started getting reports that my dynamic pages were dead due to MySQL errors. It got worse and worse. Last week it was down more than it was up. In the meantime, I’m paying Google to drive customers to my site. It was unacceptable.
The technical support was zero. I’m generally willing to work with a vendor to mend an ailing relationship, but I couldn’t even get a response, much less a real answer for these problems.
Today, I pointed the DNS to my new host at FutureQuest. So far, so good. Their techies have been great. They even helped me diagnose a problem with my ISP that was keeping me off the server.
karl at affordabletestgear dot com
For sure Netfirm suck big time. I have right now the same issues with them. Reading your post just confirmed what I am dealing with it.
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