Rogers and phone unlocking
People who live outside North America are shocked that we are shackled to our mobile service provider since phones bought through them are locked to that provider. Roaming charges with most providers are prohibitively expensive, and I’d really like to just get a local pay-as-you-go SIM card when I’m travelling so that I can use [...]
More on how Netfirms sucks
Did I mention that Netfirms sucks? Oh yeah, I wrote about it a two days ago. This morning, I couldn’t get on to my webmail, and pages from WordPress were taking 15-30 seconds each to load. When I tried to go to the WordPress admin pages, I would get part of the main dashboard page, [...]
WordPress hosting woes
I’ve never found the perfect ISP, and not for lack of trying. Moving all of my blogs (except for my business blog, which is hosted on an integration portal site) to WordPress a few months ago just highlighted a few of the problems with the ISPs that I do deal with, a point that I [...]
Today’s frustration: HP online customer service
I decided to use HP‘s customer support site’s Active Chat feature to answer what should have been a simple question: does my HP tc4200 tablet notebook interface with the HP EN488UT docking station. There’s a brand-new one on eBay, shipping from Canada (which makes it a whole lot more attractive) for about half the price [...]
Toronto Public Library versus the banks
Why is it that when I check out a book from the Toronto Public Library, by the time that I walk home and check online that activity is already recorded, whereas if I make a withdrawal from my bank’s ATM, it doesn’t show up on my account online until the next day (if I’m lucky)? [...]
Moving hell
Seems like it’s the time of year for people to be moving, and almost every one of them has a horror story to tell. I was reminded of a post about moving that I had read some time ago on Joey deVilla’s blog, the comments on which resulted in him getting some nasty phone calls [...]
Bell Sympatico customer service: an oxymoron
I have a love/hate relationship with Bell Sympatico (DSL, for those of you not in Canada). Most of the time, it just works. When it doesn’t, however, I’ve learned not to call because the customer support people really seem to have no clue about how to troubleshoot problems: their first plan of attack is to [...]
In search of Yahoo customer service
One of the disadvantages of working for myself is that I have to be my own IT department (I also have to be my own sales & marketing, administration and everything else, but that’s another story). Usually that’s not a problem, but every once in a while there’s a persistent problem that requires repeated follow-up, [...]
