Porter Airlines: Great Flying Experience, Crappy Website. Does This Matter?
My message to Porter today sums it up: Your site has sent me 85 flight reminder messages so far about my flight tomorrow, starting at 7am today and continuing approximately one every 2-3 minutes. Please fix this. There are a few other problems with your site: Online checkin required two attempts, with no apparent cause [...]
Living the Mobile Life
This morning after I left the house, I checked the real-time streetcar tracking to see when the next car was coming by the end of my street, looked over a presentation that I’m working on, checked which subway car to board so that I would exit near the escalator at my destination, read a chapter [...]
First class all the way
Sometimes, you just have to treat yourself, especially at the end of an extravagant birthday week. I traveled a lot last year, and racked up a lot of Aeroplan points. When it came time to make a trip to Germany for a conference this month, I decided to burn up some of those points and [...]
Hint to American marketers: look at a map
I received an email this morning from a US company offering courses. Since I’m based in Toronto, they targeted me with the “courses in Canada” mailing, with one minor problem: the only course listed is in Edmonton. Edmonton is 1685 miles from Toronto, as the crow flies (further, if that crow wants to stay in [...]
The self-fulfilling prophesy of the cheapskate single diner
Since I travel a lot on business, it’s not unusual for me to end up eating alone in a restaurant. I usually pick a higher-end place with an interesting menu and wine list, order good food, drink expensive wine, read a book or browse the web on a mobile device, and tip well when I [...]
Free 15 minutes of wifi at Toronto airport
It’s not the nirvana of free airport wifi, but better than nothing: 15 minutes of free wifi via Boingo in the Toronto airport, which is enough time to sync your email in a pinch.
Zipcar freebies
I wrote a post back in October talking about Zipcar’s referral program, and included a badge (reproduced here) that would give anyone signing up through it $25 in driving credit, plus $25 in driving credit to me. Amazingly, someone clicked, and I received an email today saying that I have $25 in driving credit from [...]
Zipcar referral program
Zipcar has a new referral program, where if I refer someone, we both get $25 in driving credit. Pretty good deal, eh? Click on the badge at the right to sign up for Zipcar using my referral code. I’ve had pretty good experiences with Zipcar so far; I documented my first one here, and have [...]
I went to Austin…
…and all I got was this photo credit. I’m having a lot of fun watching how my Flickr photos pop up in different places around the web.
A surprisingly nice US Air experience
I’m in Florida this week on business (in fact, I’m enjoying the free wifi in Fort Lauderdale airport right now), and because I booked late, the only decent flights for price and schedule were on US Airways. I stopped flying US Air several years ago when their service was crappy and their on-time record — [...]
